No data connection after arrival
- 1Confirm the Click Mobile line is selected for mobile data.
- 2Turn on data roaming for the eSIM line.
- 3Restart the device so the network selection refreshes.
Troubleshooting
Fix the most common eSIM issues without guesswork.
These checks are ordered the way support teams usually work through them, so customers can eliminate the obvious problems first and escalate only when needed.
QR code will not scan
- 1Increase screen brightness or open the code on another device.
- 2Clean the camera lens and move the phone farther back.
- 3Use the manual activation details shown in the app if scanning still fails.
eSIM installed but still inactive
- 1Check that the plan has not expired and is assigned to the correct destination.
- 2Make sure the device is unlocked and supports eSIM.
- 3Open the installed line in system settings and verify it is enabled.
Top-up or balance looks wrong
- 1Pull to refresh the eSIM details screen in the app.
- 2Wait a short moment after payment while the provider sync completes.
- 3If the new balance still does not appear, contact support with the order ID.
What support will ask for
- Your order ID or the email used to purchase the plan
- Your destination country and when the issue started
- A screenshot of the app status or device settings if possible
Escalate when these checks fail
If you have confirmed roaming, line selection, device support, and installation status, it is usually time for provider-side support rather than more device toggling.
Email support@clickesim.com