How do I install an eSIM?
After purchase, open the Click Mobile app, go to "My eSIMs", select your plan, and follow the guided install steps. You can scan a QR code or enter the activation details manually in your device settings.
Support center
Get help before, during, and after your trip.
The support hub mirrors the help section in the mobile app, with setup guidance, common fixes, and direct contact options when you need a human.
Contact options
Reach support fast
Email support
Use email for refund requests, order issues, activation questions, or anything that needs follow-up.
support@clickesim.comIn-app live help
For the fastest context-aware assistance, open Help & Support inside the app while signed in to your account.
Available 24/7 for travelers on the move.
Frequently asked questions
The same core answers available inside the app.
What if my eSIM is not working?
Start by confirming the eSIM is installed, selected for mobile data, and data roaming is enabled. If service still does not connect, restart the device and review the troubleshooting guide below.
How do I top up data?
Open the eSIM details screen from "My eSIMs", tap "Top Up", choose a package, and complete payment. Your additional balance becomes available immediately after successful checkout.
Can I use the same eSIM in multiple countries?
That depends on the package. Regional plans support multiple destinations, while country-specific plans work only in their listed market. Always review the plan coverage before purchase.
Can I get a refund?
Unused eSIMs may be eligible for refund review within 14 days of purchase. Activated or installed eSIMs are generally non-refundable. Contact support with your order details for a case review.